Project

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Dec 5, 2017

HCA Healthcare collaboration begins with Trident Summerville Medical Center project

Ouva and HCA Healthcare joined forces with the goal of bringing an innovative, intelligent patient experience to the Trident Summerville Medical Center. Ouva’s Visual Intelligence solution, selected for Trident Summerville Medical Center, delivers an ever-evolving, dynamic experience to the facility’s digital signage systems, adapting to individual patients and improving the efficiency of care, as well as empowering them.

Ouva Virtual Assistant welcoming patients to Trident Summerville Medical Center
Ouva Virtual Assistant welcoming patients to Trident Summerville Medical Center

Visual Intelligence

Ouva's proprietary Visual Intelligence technology is capable of measuring patient behavior, activity as well as real-time detection of complex challenges and hazards that could potentially harm patients all through visual sensors. Ouva intelligence engine takes actions through Ouva displays and alerts staff of potential issues. Identifying patient needs and providing a personalized assistance and content that is related to each patient is essential to improving patient engagement. Ouva intelligence engine learns from patient behavior and feedback to maximize patient involvement and satisfaction.   

Visual Analytics

All of the patient experience metrics such as patient flow, wait times, engagement, as well as real-time alerts, are presented in the comprehensive Ouva dashboard. Information is displayed on various charts and graphs that can be configured to see the impact on the large or small scale and timeline. Ouva dashboard provides actionable insights, highlighting critical areas that need immediate attention to improve patient experience challenges.

Realtime Notifications
Notifications: Realtime insights generated by Ouva AI. Staff can sign up to get notified when there is a new alert.
Notifications: Realtime insights generated by Ouva AI. Staff can sign up to get notified when there is a new alert.
Realtime Wait Time Tracking
Dashboard: Realtime Wait Time Tracking data
‍Dashboard: Realtime Wait Time Tracking data
Engagement
Providing visibility into how Ouva's content engages patients and staff.
Providing visibility into how Ouva's content engages patients and staff.
Tracking Individual Journeys
Path Visualizer: Follow the exact path followed by individuals, in order to identify issues in problematic traffic areas clearly.
Path Visualizer: Follow the exact path followed by individuals, in order to identify issues in problematic traffic areas clearly.

Welcoming, Relaxing and Assisting Patients

During the initial site analysis, Ouva team located the main traffic areas where patients and loved ones would need assistance and guidance the most. With the new display in place, visitors get greeted with warm welcome messages as soon as they enter the facility. The visual interface includes a variety of relaxing and engaging nature sceneries, such as creek, ocean and forest. Ouva virtual assistant, custom branded for the Summerville Medical Center appears on the screen to provide support to visitors with wayfinding cues, facility and educational health information, custom messaging and critical announcements.

 

Next Steps: Measuring End-to-end Patient Journey

Quantifying the patient experience allows the facility to identify the real causes of the inefficiencies in the care delivery and measure the effectiveness of design interventions to resolve the critical problems. The next step is to increase the coverage of the facility to measure the end-to-end patient journey in order to have a better understanding of the pain points and continuously assist patients.

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