Ouva Support: Remote Assistance, Documentation & Customer Care
Get the support you need
To support you in delivering efficient quality care to your patients and protecting your investment, we have put in place secure remote support services and comprehensive documentation.
Email us
Send us an email using the support address below with as much detail as possible. We will get back to you right away.
Call us
If you are a customer and require immediate assistance, call us on the support number below.
Documentation
Explore product details and answers to most of your questions in our documentation.
System uptime and performance via robust tools
We strive to provide the best-in-class remote services support to help protect your investment. Nearly all services that previously required on-site visits can now be resolved quickly by our remote team. This helps improve care and reduces your team's costs. A remote expert can identify system errors, view log files and identify root causes of issues.
Hardware management simplified
If one of our experts determines a hardware failure, we will manage an onsite service visit to diagnose the issues further. In the case of a hardware component failure, Ouva will manage warranty coverage, parts procurement and on-site installation.