Uptime, Availability & Monitoring

Ouva supports uptime through cloud-hosted delivery, operational monitoring, and support workflows for both browser use and kiosk deployments.

Browser Application Availability

The Ouva application is delivered from a managed hosting/CDN stack. Users can access the latest approved build through app.ouva.co without manual local installs.

Kiosk Uptime Scheduling

For screen and video-wall deployments, Ouva can run in Chrome kiosk mode 24/7 or on a configured schedule.

• 24/7 mode for continuously available public spaces
• Scheduled uptime windows for facilities that require controlled operating hours
• Restart and maintenance windows to keep devices healthy

Operational Monitoring for Kiosk Deployments

For always-on deployments, monitoring focuses on operational health:

• Device online/offline state
• Display and video-wall signal status
• Kiosk session health (whether the experience is actively running)
• Last-known heartbeat from managed devices

This monitoring is intended for uptime support and does not depend on capturing patient-facing scene content.

Alerting and Response

When a monitored kiosk or display reports a failure state, support teams can investigate remotely and coordinate onsite steps when needed.

Patch and Maintenance Practices

• Keep browser and OS updates current during scheduled maintenance windows.
• Reboot kiosk devices on a planned cadence to apply updates cleanly.
• Validate display input and wall-controller state after major updates.

Service Expectations

Service-level commitments depend on your support agreement. For details on escalation paths and response windows, contact your Ouva account or support team.