Business Continuity

Ouva maintains business continuity controls so critical platform and support functions can continue during disruptive events.

Continuity Objectives

• Keep essential services available for customer operations
• Minimize downtime and customer impact during incidents
• Restore critical functions in a predictable and controlled way

Continuity Strategy

• Critical services are deployed on managed cloud platforms (Supabase, Netlify) that provide built-in redundancy, automated backups, and infrastructure-level availability controls.
• Operational runbooks define fallback procedures for core service and support workflows.
• Incident response and continuity plans are coordinated to reduce time-to-recovery.
• Remote-first tools support distributed response during site-level disruption.

Backup and Restore Readiness

• Production data and service state are backed up on a defined schedule.
• Backup integrity and recoverability are validated through regular restore testing.
• Recovery priorities are set by business criticality and customer impact.

Communication During Disruption

• Internal escalation paths are documented and accessible to all operations personnel.
• Customer updates are provided through approved communication channels during significant service interruptions.
• Post-incident communication includes service status, mitigation summary, and follow-up actions as applicable.

Testing and Plan Maintenance

• Continuity procedures are exercised at least annually and after major platform changes.
• Findings are documented and translated into corrective actions and playbook updates.

For platform architecture and infrastructure details, see Architecture Diagram. For uptime and monitoring practices, see Uptime, Availability & Monitoring. For backup and encryption details by provider, see Third-party Services.